TERMS OF SERVICE
OVERVIEW
TERMS OF SERVICE
OVERVIEW

This website is operated by Hitilove. Throughout the site, the terms “we”, “us” and “our” refer to Hitilove. Hitilove Offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors.

Product FAQ
Quickly find answers to frequently asked product questions.

How do you clean sex doll?

1. Clean the exterior

First, rinse the surface of the doll with warm water to remove any dust and dirt. Then, use a mild detergent or special adult cleaning solution with a soft cloth or sponge to gently wipe the doll's body. Pay special attention to the doll's chest, buttocks, joints and other areas, and avoid any sharp objects touching the doll's surface.


2. Cleaning the internal channels

For dolls with double passages, make sure each passage is thoroughly cleaned. Use lukewarm water and special cleaning solution to clean the interior. Avoid using too strong cleaning agents that may damage the material of the interior walls. A special cleaning brush can be used to clean the depths to ensure that all areas have been cleaned.


3. Tackling hard-to-clean stains

If your doll has stubborn stains, try using a specialized stain cleaner, which are usually designed to be gentler and harmless to the material. Be gentle when treating stains and avoid strong scrubbing.

4. Pat dry and wipe

Use paper towels or dry towels to gently pat the doll's surface dry to remove excess moisture. Pay special attention to the doll's joints and surface crease areas to ensure that the moisture is completely absorbed. Avoid strong rubbing to prevent damage to the doll's material.

5. Blow-drying

For passageways, it is recommended to use a low-temperature fan or hair dryer to ensure that the moisture on the inside is completely evaporated. Avoid using high-temperature hair dryers, which may cause deformation or damage to the material.

Are the materials safe?

We attach great importance to the safety of our products and the health of our customers, therefore the TPR material we choose has gone through rigorous safety tests and many quality inspections to ensure that it does not contain any harmful chemicals and meets the safety standards of the international adult industry.TPR material is non-irritating to the human body, and can be safely contacted with the private parts, bringing peace of mind to the use of the experience.

The soft texture and excellent elasticity of TPR makes the touch feel close to real skin, while providing excellent abrasion resistance and a long service life. To maintain optimal condition, we recommend avoiding exposure to excessive stretching or high temperatures to prevent material damage.

We always strive to provide you with a safe, comfortable and realistic product experience.

How to Maintain the Shape of Sex Doll？

Proper Storage Position

Flat Storage: It's best to store your sex doll lying flat on a soft surface, such as a mattress or sofa. Avoid leaving it standing or sitting for long periods, as this can put stress on the joints and internal skeleton.
Using a Storage Bag: Many sex dolls come with a dedicated storage bag or case, which helps protect against dust and moisture. If one is not available, you can wrap the doll in a clean cotton cloth or blanket.
Avoid Hanging Storage: While hanging storage can save space, it may cause stretching of the joints and material, so it is not recommended for extended periods.


Avoid Excessive Bending and Pressure

Prevent Joint Damage: Avoid keeping the doll's limbs in overly bent positions for a long time, such as bent legs or raised arms. This can damage the internal skeleton and material.
Do Not Place Heavy Objects on the Doll: Long-term pressure can cause the doll to deform, affecting its appearance and texture.

What materials are dolls made of?

Our dolls are primarily made of TPR or silicone. TPR is a more affordable option, while silicone is more realistic and durable.

What kind of lubricant should I use with my doll?

Only use water-based lubricants with your doll. Oil-based lubricants can damage the material.

Can I heat my doll?

Yes, you can use a sex doll warming stick to safely warm up your doll before use. It provides gentle internal heat and enhances the experience. Do not use high-temperature heat sources such as microwaves, hair dryers, or highly heated water, as these can damage the TPR or silicone material.

What size doll should I choose?

It depends on your space, preferences, and intended use. If you're looking to purchase a doll that fits your needs, feel free to share your requirements with our team — we’ll be happy to recommend the best option for you.

Do the dolls contain phthalates?

Yes, all our dolls are made with phthalate-free materials.

Do all products come with a USB cable?

Yes, our products come with a USB cable. Remote controllers and vibrators are compatible with batteries (come with the product), so all you have to do is make sure they are charged and get down to work.

Shopping FAQ

Quickly find answers to common shopping questions.

What are the payment methods?

We accept major credit cards, PayPal, Apple Pay, and many other secure payment methods.

How much is shipping?

Shipping costs vary depending on the destination, weight, and size of the package. You can calculate shipping costs in your shopping cart before completing your purchase.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method you choose. Typically, orders are processed within 2 business days, and shipping can take anywhere from 2-4 business days within the continental US. International orders may take longer.

Do you ship discreetly?

Yes, all our orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our top priority.

What is your return policy?

We offer a 30-day return policy on unopened and unused products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Please see our return policy page for full details.

Can I cancel my order?

You can cancel your order as long as it hasn’t been shipped yet. Please contact us as soon as possible if you wish to cancel. Once an order has been shipped, it cannot be canceled.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier’s website.

What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the damaged packaging and products, and we will be happy to resolve the issue for you.

General FAQ

Quickly find answers to common general questions.

Is it safe to use a sex doll?

Yes, it is safe to use sex dolls as long as you maintain good hygiene practices and avoid sharing your dolls with others to prevent the spread of infection.

What are the benefits of owning a sex doll?

Some people find that sex dolls provide companionship, reduce loneliness, and offer a safe and convenient outlet for sexual expression. They can also be helpful for individuals with disabilities or those who have difficulty finding partners.

Are sex dolls only for men?

No, sex dolls are for anyone who desires a safe and convenient outlet for sexual expression, regardless of gender or sexual orientation.

Is it normal to own a sex doll?

Yes, it is perfectly normal. Many people find sex dolls to be a fulfilling and harmless way to explore their sexuality and address their needs.

What if I have a problem with my order? 

Please contact our customer support team, and we will be happy to assist you.

How can I contact customer support?

You can contact us via email or live chat. Please visit our contact us page for more information.

Do you have a physical store?

Currently, we do not have a physical store. All purchases are made online through our official website to ensure privacy, a wider selection, and faster service.